volunteerplaintalk

Category: charities

  • New Words Added to the Volunteer Management Dictionary

    Added to the Volunteer Management Dictionary

    It’s that time of year when the Committee to Define Volunteer Management gets together at a back table in Pete’s Bar, Grill and Bait Shop. Together, these brave members scratch their heads over several pints and attempt to come up with a succinct explanation of volunteer management. This year, they gave up once again after rejecting the phrase “herding cats,” but they decided to add the following words to the dictionary of volunteer management.

    Volvorce: When a volunteer divorces the organization as in “No, I just can’t go get new volunteer Dinesh, because since no one called him back about getting started after I introduced him to finance, he volvorced us.”

    Meetcolepsy: When too many meetings cause you to simply fall into a stupor at the thought of another talk-fest as in “No, I couldn’t make that fourteenth meeting about using the volunteers to stand by the back door in case someone gets confused because I contracted meetcolepsy. Want to see my doctor’s slip?”

    Latespectation: A last-minute request for volunteers that is expected to be filled as if you were given weeks to prepare, as in “Oh, so you need 5 volunteers tomorrow morning for an assignment that you said was extremely important? Your latespectation is showing.”

    Creditjacking: When another staff member takes credit for a successful endeavor that you or your volunteers accomplished as in “Yes, I’m glad you praised that project during the senior managers’ meeting, but let’s not creditjack the volunteers’ work, ok?”

    Duhtistics: Stats that are so incredibly obvious, like volunteers are super nice as in “I won’t bore the board with duhtistics that you’ve heard before. No, instead I want to point out some new and exciting projects we are undertaking.”

    AVOL: A volunteer who inexplicably does not return calls, emails or letters as in “I’m glad you noticed volunteer Myrna has been missing lately. I’m trying everything in my power to get in touch with her. Right now she’s AVOL.”

    Volunteer Lite: A request for a volunteer to do a menial, mindless task as in, “You’re asking me for one of our highly trained volunteers to clean out the storage closet so you can use it for your supplies? You don’t want a full-bodied volunteer, you want a volunteer lite.”

    Miracalls: Calls made to volunteers for an especially challenging or late request as in, “Woah, that’s a really challenging request (or time frame). I’ll be holed up in my office for the rest of the day, making miracalls.”

    Informashunned: (pronounced in-for-may-shunned) Not given the essential information needed to properly place a volunteer as in “I have recruited four of our best volunteers for that assignment, but my pleas for crucial information have been ignored. Right now, our volunteers are informashunned.”

    Nopinion: Volunteers wanted, but not their opinions as in, “I’m glad you were able to use volunteer Mark’s expertise, but he felt rebuffed when he offered additional knowledge. I guess you really want an expert but nopinion volunteer.” 

    Vombie: That volunteer everyone is afraid of and no one wants to council or fire, as in, “I know Janey is a handful and she’s been here for what, twenty years now. I guess she’s been allowed to attain Vombie status and now that I’m here, I will deal with it in a professional manner.”

    Callwaiter: The notion that volunteers sit by the phone just waiting to hear from us as in, “It is Friday afternoon and most of our volunteers have already made plans for tomorrow. I’ll make some miracalls, but our vibrant and diverse volunteers aren’t callwaiters.”

    Marathonitor: The running around, checking, double-checking and rechecking to ensure that volunteers have all the information and tools they need to succeed as in “Our fifteen volunteers are ready for Saturday’s important annual event, but in order for them to excel, I will be marathonitoring their involvement, so I won’t be attending any meetings tomorrow or making miracalls to fill latespectation requests.”

    Well, there you have it. As one of the senior members of the Committee to Define Volunteer Management said after several glasses of Pinot Grigio, “Dang, defining volunteer management is really impifficult.”

    -Meridian

  • Volunteering is All About Helping, Isn’t It?

    Volunteering is About Helping, Isn't It
    Let’s hope for the best

    “No good deed goes unpunished.”   … Oscar Wilde

    “I couldn’t stop, not after I’d been with her for so long.” Volunteer Jill spoke of her decision to keep seeing the client assigned by her volunteer manager, even though the client was no longer on the program. “Aren’t we supposed to be helpful? I mean, I have a strong connection with her and her family. I can’t just pull the plug.”

    “I didn’t see the harm,” said Miranda, Jill’s volunteer coordinator. “I felt it would be cruel to keep Jill from continuing this great connection. But then, my CEO summoned me the day this former client called in to complain. It seems that Jill gave the client some advice and the client thought she was back on our program.”

    What do we do with volunteers who want to stay with clients after the client no longer is receiving our services? If we’ve made a meaningful match between volunteer and client, then we understand how hard it is for the volunteer to pull back. Severing the relationship seems cruel. Besides, don’t volunteers have free will?

    Although this situation appears muddy, it really is crystal clear: The relationship forged with the client belongs solely to the organization. Staff, contractors, and volunteers all participate in the organization’s relationship with a client. None of us would have created a connection with this client on our own, therefore we do not have a personal relationship. When the organization severs that relationship, we are done.

    It is one of those tricky realms where clear boundaries, policies and documentation is crucial. If you no longer provide support for the volunteer’s efforts because the client is not in your care, the volunteer is then free to establish their own boundaries and set their own limitations.

    Here’s the question: Should a mishap occur, will the family have a clear understanding that the volunteer is not representing your organization?  That lack of understanding can become a liability nightmare.

    What steps do we need to take when a volunteer feels they must continue to help a former client or family member?

    • Include organizational ties vs. personal ties during orientation, induction and training. Make sure each and every volunteer is aware that they are part of a team, and not individually forming relationships with your clients.
    • Have a clear policy already on paper. The strictest policy would be to fire the volunteer. Or, you may place the volunteer on a temporary leave. Or you might place the volunteer on suspension. Or, you could trust the volunteer to act in a professional manner and monitor their behavior. The point is, have a policy to follow.
    • Communicate with everyone involved. Communicate your policies and boundaries with your volunteer.
    • Speak to the former client. Explain that your volunteer is continuing to be involved as a private citizen, but this means your organization does not support or back the volunteer’s actions.
    • Explain to staff. Be up front, tell appropriate managers and staff and show them the steps you have taken to ensure no harm will befall the organization, client or volunteer.
    •  Document every step of this process. Draft a letter to the client outlining the conversation you had with them and keep a copy in the volunteer’s file. Have the volunteer sign a statement absolving you of all responsibility concerning their actions.

    Connecting volunteers with clients is one of the most satisfying outcomes of our profession. Witnessing a bond formed between volunteer and client is immensely gratifying. Having to cut those ties can be frustrating and painful.

    But we have to remember that not all aspects of our jobs will be easy. At times, we must do the hard things, the necessary things in order to maintain a professional program.

    Leadership means developing the strength to confront and manage the harder parts of engaging volunteers. And elevating volunteer management means becoming a strong leader.

    -Meridian

  • The Inner Volunteer

    The Inner Volunteer

    Do the words, skilled volunteers make you shudder?

    One day Marcel reported his recruitment efforts to the executive action committee. “I had just reported on the addition of several new corporate groups when the executive director stopped me and asked why I couldn’t just get public school teachers to come in on Saturdays and read to the children at our shelters.”

    The CEO asked, “wouldn’t it be a lot easier because teachers already have the skill set?”

    Marcel continued, “In my head I wanted to ask her if, after a hectic week directing a charity organization, why didn’t she go on her day off and volunteer to run a startup charity organization. I mean, yes, I’m recruiting teachers because of their skill sets, but so many other types of volunteers passionately want to read to our clients’ children. To me, passion is what makes for a great volunteer.”

    Skilled volunteers are often equated with perfect volunteers. Often, the term skilled volunteer becomes synonymous with the notion that volunteers are easy to recruit. Why not just get a lawyer, or a carpenter or an IT technician? But we know it isn’t so simple. Does a person with a certain desirable credential want to use that credential in volunteering? Sometimes, but of course, not always.

    We’ve all had volunteers who wanted to forgo their professional skill set. We’ve seen them unlock their inner volunteer and utilize a side that would never appear on paper, but one that excites them and ultimately serves us so well. For example:

    The FBI agent that becomes a hand holder for older male clients, This agent’s inner skill set came from having to listen carefully when interviewing suspects. Now he uses that skill in a new and gentle way.

    The IT professional that creates an art therapy program. While her left digital brain is writing code, her right analog brain thirsts for the inner creativity she passionately exercises while volunteering. Ironically this volunteering outlet makes her better at her IT job.

    The Stay at Home Mom who takes charge of a new program and excels at giving direction and getting results. At home, her inner manager directs her family’s activities, finances, and schedules with a precision borne out of love and necessity. She brings these honed skills to the program and treats her fellow volunteers as beloved family. They flourish under her direction.

    And on the flip side, what about the skilled volunteer who taps into their inner director or educator and looks for more ways to help? What if they offer their expert advice and opinion on the workings of our organizations? Are our organizations prepared to accept this advice? For instance:

    • The teacher who wants to replace the reading program at the shelter because it is outdated and insensitive.
    • The carpenter who advises that the repairs on a project are unsafe and non-compliant with code.
    • The attorney who suggests that policies and procedures are antiquated, potentially a risk management nightmare and need a complete overhaul.
    • The marketing expert who points out that the latest campaign is fraught with errors and tired themes.

    This begs these questions:

    • How does an organization define a skilled volunteer?
    • Are organizations willing to accept the advice that comes with experienced and accomplished people?  
    • Do organizations view skilled volunteers as peers, useful tools or something else?

    This is why clarification is so important. When an organization asks for skilled volunteers, we need to ask these questions:

    • Do we value skill over passion and commitment?
    • Who is responsible for a skilled volunteers’ mistakes? Are these volunteers’ licenses or credentials at risk?
    • What are the legal ramifications of utilizing volunteers in a professional capacity?
    • Who is going to field expert questions from skilled volunteers? The CEO?

    As organizations ask volunteer managers to recruit skilled volunteers for expert help, clarification is essential. Clarification goes far beyond a simple job description. It goes to the very core of the inner volunteer. Passion vs. skill. Sideline expertise vs. full skill set participation. Legal consideration vs. a laissez-faire attitude. Hands on vs. hands off risk management.

    With skill there is ramification. Are we prepared legally to engage volunteers with licenses and certifications?

    With skill comes expert advice. How much skilled advice are we willing to accept?

    Or, are we just throwing out a poorly defined concept?

    -Meridian

    For a great article on skilled volunteering, please see Rob Jackson’s post on this subject.

     

     

     

  • We Should Start Our Own Cirque du Vol Show To Raise Money!

    We Should Start Our Own Cirque du Vol Show To Raise Money!

    After Harry closed the door, Rasheem just sat for a moment, allowing himself to refocus. “Harry is one of those volunteers,” he said, “whose brain is constantly on the move. He is forever suggesting ways to improve and ways to reinvent. Often his ideas have nothing to do with the volunteer department. No, often he wants me to bring his ideas to marketing, fund-raising, finance, administration, and just about every other department we have. He’s not critical, but rather a great volunteer and he just wants us to be the best. But, this is exhausting.”

    Some volunteers are their own whirling mini brain trust.  They see a challenge or an area that needs improvement and their minds go into overdrive. Funny thing is, most of the time, they’re right and you can see their point.

    But when they come to you with their ideas, all you feel is the burden that comes with one of these choices facing you:

    1. Present the new idea to the appropriate person/dept and become a stressed middle man/woman.
    2. Tell the volunteer that while the idea is valid, this is not a good time.
    3. Refer the volunteer to the department in question and hope that they do not brush him/her off.
    4. Fib and say you’ll look into it and string the volunteer along for as long as you can.
    5. Quit-which is cowardly, but feels like the easiest thing to do.

    Each choice presents such a VM burden that just hearing the words, “I have an idea,” sends you into a catatonic state. You begin to create little hiding places in your office so that you can slip under your desk, hands over ears, mumbling “If I don’t acknowledge it, it doesn’t exist.”

    The question then becomes: Are volunteers just there to do what is asked or do volunteers bring vast amounts of creativity, knowledge, energy and experience to our organizational table? We, VM’s know the answer. So, what do we do? Besides quit.

    One way to handle a volunteer improvement idea (vii)is to start a volunteer think tank. Gather your most creative volunteers and ask them to sort through each vii. Let them decide which ones are worth pursuing.

    And here’s the thing about vii’s. They take an enormous amount of work to implement. No wonder marketing doesn’t want to hear how a cirque show will bring in loads of publicity. They’re busy with 50 other organizational ideas that they need to implement.

    And while vii’s are lovely concepts, it is the results that matter. A think tank can pilot a program on a small-scale and present the results. Ask them to work on one project at a time to keep from overwhelming the system.

    Your volunteer think tank wants a cirque?  Pare that big vii down to a manageable beginning.  Maybe they can hire a juggling clown for a marketing event so the kids in attendance will be entertained. See how that goes. Tell the think tank to: Start small. Get results. Gather stats. Take pictures. Tell the story. Compile feedback. Then do it all again.

    We all have great ideas. But, ideas without the willingness to do the hard work are worthless. Instead of hiding under your desk, throwing your volunteers to chance, and  passing ideas on to other swamped departments, create a volunteer think tank and put those creative ideas to this test: Are we, the volunteers who believe in this great idea, willing to pilot a smaller project to prove that it is viable? And are we willing to put in the hard work in order to show results?

    If the answer is yes, then who knows? The volunteers may start with a juggling clown. Then they’ll add acrobats. Then a full-blown cirque du volunteer may result. And you may just keep your sanity.

    -Meridian

     

     

     

  • Taming the Mokita

    taming-the-mokita

    Ahhh Mokita. It’s time we talked about the elephant in the volunteer manager room. We want to stand up for ourselves, but we don’t want to be ruthless. We want to be selfless but we don’t want to be stepped on. We look at our traits in terms of opposites. So we pick one side over the other, never thinking that we can be a whole and more productive person by uniting these two sides.

    How can volunteer managers tame the emotional war within us? Must we be placid to be kind? Do we have to become hardened, selfish and mean spirited to achieve respect and recognition for our work?

    NO, NO and once more, NO.

    In order to cease battling and reconcile the two sides within, we first must dispel our burdensome misconceptions. Let’s look at the traits that make up our Mokita: We’ll consult a dictionary as the authority.

    Misconceptions on the giving side:

    Humble = weak; (no, it means ‘not proud or arrogant’)

    Altruistic = easy; (not even close; it means ‘unselfishly concerned for or devoted to the welfare of others’)

    Magnanimous = powerless; (not in this lifetime; it means ‘free from petty resentfulness or vindictiveness’)

    Kindhearted = spineless; ( no, way off; it means ‘showing kindness’)

    Helpful = doormat; (no, besides one is an adjective, the other a noun, but anyway, it means ‘being of service’)

    And misconceptions on the taking side:

    Strong = mean; (no, and I LOVE this. It means ‘especially able, competent, or powerful in a specific field or respect’)

    Respected = selfish; (no, and this is just priceless. It means ‘having esteem for or a sense of the worth or excellence of a person’)

    Appreciated = greedy; (nah, and this couldn’t be better. It means ‘being valued or regarded highly’)

    Conscientious = uncooperative; (nope, never did. It means and this is so spot on, ‘governed by conscience; controlled by or done according to one’s inner sense of what is right; principled’)

    Bold = conceited; (no, didn’t think so. It means, and oh yes, this is perfect; ‘not hesitating or fearful in the face of actual or possible danger or rebuff; courageous and daring’)

    For too long, volunteer managers have operated under the misconception that we are the the pushovers, and the pack mules of our organizations. But in order to change these misconceptions, we must first change them within. If we do not believe that we can be strong and bold without losing our altruistic and humble nature, then we won’t convince anyone else either.

    Maybe, to ease the emotional adjustment to becoming courageous and daring, we can look at it like this: We’re not changing to only better ourselves. We’re changing to help lift all the other volunteer managers and volunteer programs out there. We are striving for respect and appreciation to light the path for all those future volunteer leaders.

    Now that’s more in keeping with our altruistic nature, isn’t it?

    -Meridian

     

     

  • Our Mokita Is In The Room

    our-mokita-is-in-the-room

    Mokita is a New Guinea word that speaks of a “truth we all know but agree not to talk about,” which can more easily be translated into “the elephant in the room.”

    Do we, volunteer managers have a Mokita stomping around our offices?  Do we put our fingers in our ears when it trumpets? Yeah, I kinda think we do. So what is it? What big elephant are we ignoring when it knocks reports off the shelf and whacks us with its trunk as we work?

    We, volunteer managers are at war within ourselves.

    Yep, I believe we are. See, on one hand, we are givers, nice, humble, stand in the background types who push our painstakingly cultivated volunteers to reach for the sky. We fade into the shadows while putting everyone ahead of ourselves-the volunteers, the clients, staff, administration, the board, the donors, everyone. Very noble, right?

    On the other hand, though, we secretly would like to do a little taking. Somehow we magically hope our organizations will recognize the work we are doing, will appreciate all the sacrifice, and will actually see us in the shadows and give us the respect we have earned. We want a seat at the adult table. We want more than just individual volunteers honored once a year. Truth be told, we want our programs and yes, ourselves recognized as well . Selfish, right?

    And when no one sees us in the corner, we get frustrated. We feel beaten down, unappreciated, misunderstood. We can become bitter and angry. We can quit and go work at the Tire and Lube Store down the street or we can stick around and watch the elephant grow bigger on the peanuts of continuing letdown.

    It is our Mokita-our deep appreciation for being humble and giving versus our frustration at not being recognized for our humility and giving nature. And it is our inner turmoil in refusing to ‘sell our souls’ to become selfish in wanting to fix this. It is the elephant that constantly bumps our desks and breaks our spirits. Those silent pretty elephant eyes look accusingly at us and ask, “will you cease to be that nurturing person if you demand some respect?”

    So what do we do? Are we doomed because nice guys really do finish last? Or, are we, as a profession, awakening from under the blanket of background existence woven from fibers of frustration? Can we somehow balance our give and take and still maintain our cultivating spirits?

    What do you think? Well, here’s a question for you to ponder: Do you think volunteer managers should rise to Executive Director positions? If you hesitated, even for just a teeny bit, the Mokita is strong with you.

    Next time, some thoughts on Mokita: Do we have to live in the shadow of the elephant?

    -Meridian

  • The Honestly Honest Truth

    the-honestly-honest-truth

    Brad sighed. “I haven’t had a response from our volunteer, Ashwan in several months. He hasn’t answered emails or phone calls, or come to our monthly meetings. He was a good one. I just don’t know what happened. Did we do anything wrong?”

    This frustration ranks up there along with wondering why I was never employee of the year. Why do good volunteers fade away? Why don’t they tell us the truth about why they leave? Why aren’t they honest with us? We’re really nice people and we listen, right?

    Well, maybe because we need to be more than honest with volunteers right from the start. We need to be honestly honest.  Oh sure, we say to them, “hey, this volunteering might not be for everyone,” but doesn’t that just smack a bit of sanctimonious superiority? Doesn’t that just have an undercurrent of “oh, our volunteering is only for the good volunteers, and that’s probably not you?” If someone said that to me, I’d be looking for the nearest door and planning my exit move too.

    Maybe the breathy tales of our great volunteers can be a bit, well, off-putting for new volunteers. Who wants to have to live up to a Gandhi or a Mother Teresa?

    Maybe, instead of peppering our new volunteer training with story after story of long-term volunteer successes, we could also talk about volunteers who leave and how that’s ok.

    Maybe we could say things like:

    “Take our volunteer Shirley for example. She only stayed with us for three months, but we are so grateful for those three months. We still keep in touch with her. No matter how much or long you are with us, when you’re done, you’re done. Only you know when that is. And that’s ok. All volunteers leave and each volunteer that leaves has made a huge difference and trust me, we are grateful for each one.”

    “Volunteer Craig left after he tried a few different positions and found that they weren’t what he was looking for. Let’s be honestly honest here. We MAY FAIL YOU. Yes, that’s right, we may not intend to, but we may seem to take you for granted, or fail to use your skills. We’re human too and we want to fix things, for you and for other volunteers, so please, tell us when something is not right, because we are not perfect. Craig discussed this with us and we fixed some things because he shared his experience.”

    “Believe it or not, we don’t expect you to stay forever! And believe it or not, losing interest or moving on is something we experience all the time. That happened with our student volunteer, Sheri. She finished her degree and moved on. She got what she wanted from her experience here and took those skills with her when she left. That’s great! You are growing and changing and so are we. Nothing remains the same and if you find yourself feeling restless and wanting to move on, let us know. We want to have the opportunity to talk about it with you. Please don’t rob us of the chance to say thank you.”

    “If you find volunteering elsewhere a better fit for you, let us know so we can send a great recommendation along with you. All volunteering is good work and we are not in competition with other organizations. Our volunteer Marvin found that another organization was a better fit for him. We were so pleased that he took his volunteering to the next level. He comes back and helps us with special events and we love to hear about how he’s doing.”

    Every volunteer leaves a lasting impression on us. And while we strive to make volunteers comfortable with us, they may not be comfortable enough to share the reasons they leave. They may just think that our conception of a good volunteer revolves around how long they stay. Then, when they fade away, we lie awake and night and wonder why.

    So why not be honestly honest from the beginning and try to make it easier on them. And ultimately, easier on us too.

    -Meridian

  • A Corporate Volunteering Interview Part 2

     

    corporate-volunteering-interview

    Part 2 of the interview with Sadie on corporate volunteering-the day of the event.

     

    VPT: So, on the day of the event, you and several other employees met up at the location. How did it go?

    S: Well, we had an issue with parking. There were street parking spots, but a sign said ‘two hour parking only.’ We parked anyway. It was a four-hour shift so we figured we would have to come out and move the cars. Later, when we asked, they told us that the city had waived that rule and we could stay in our spots.

    VPT: After you parked, you went in and what happened?

    S: The building was a warehouse type of building and we had no idea how to get in.

    VPT: What did you do?

    S: We went around back, found a back door and went in through there.

    VPT: And then what?

    S: We found the makeshift kitchen where there was coffee and donuts and we announced ourselves to the people in there. They asked if this was our first year and we said yes, so they got another person to come and train us.

    VPT: Were they volunteers or staff? How did you know they were part of the event?

    S: I honestly don’t know if they were paid or not. But they wore stick on name badges.

    VPT: Did they greet you?

    S: They seemed stressed. It felt like they didn’t know what to do with us. They consulted the printed out sign up sheet and saw that we were listed so they said they would try to find a spot for us.

    VPT: What did the training consist of?

    S: About two minutes worth of what we were supposed to do.

    VPT: And that was….

    S: We were to walk around with the clients. They would have a shopping cart and we would go from station to station where they would pick out toys according to how many children they had and their ages. Then we would escort them to the stations where they would get boxes of donated food. I will say, the person who showed us what to do was very nice.

    VPT: How were the stations?

    S: The stations were very well set up, and organized. You could tell they had done this many times before.

    VPT: Were you given any information on how to act around the clients, anything about sensitivity or confidentiality?

    S: (laughs). At one point we were told to try to get stories of hardship from the clients so that we could direct them to a station that had extra toys. They had more toys than they needed, so I guess that’s a good thing.

    VPT: Did someone check in with you during your shift to see if everything was ok.

    S: Not with me, I don’t know about the others.

    VPT: And you were there for four hours.

    S: Longer. One of our group, Justin, who was helping at a food station, was told he could not leave until his replacement showed up. After thirty minutes of waiting, we just left. Some of us rode together and had to go.

    VPT: Did anyone acknowledge you when you left?

    S: No. Justin told his station manager and we left.

    VPT: How was it working with the clients?

    S: That was great. The people were very grateful and appreciated our being there to help.

    VPT: Were you comfortable with the clients, given you had minimal training?

    S: Surprisingly, yes. It felt very natural.

    VPT: Did your firm get any acknowledgement, thank you, write-up, mention on website, anything?

    S: No, nothing that I am aware of. In hindsight, we should have worn company t-shirts or brought something for them to use. They didn’t ask, though.

    VPT: Did you have some sort of follow-up meeting with your fellow employees after the event?

    S: No, we probably should have done that. But I did check in with them individually.

    VPT: What feedback did you get from the other employees?

    S: They thought it was worthwhile. They felt like they made a connection with the people being helped.

    VPT: Will you be back next year?

    S: Yes.

    VPT: What will bring you back?

    S: As much as I didn’t appreciate how it was run, it is about the people I was helping and it makes me feel good to help them. I wasn’t able to volunteer until I was a point in my life where I felt I was able to help others. Now that I can do that I feel like I’m also able to take on obstacles such as the people running the show. Maybe they started off like me, caring about the people more, and they never transitioned over to caring for the volunteers that help the people in need. I’m not sure, but I do feel like it comes with the territory.

    VPT: Anything else?

    S: Second reason I’ll go back is because it might not be the best environment to make me feel appreciated, but I’m comfortable now. I do have a busy life and I chose this organization for a reason. To find another one like it is time-consuming and what if it was just the same or worse? I feel comfortable at this organization now and next year I will be able to walk in, do what I came to accomplish and leave.

    VPT: Thank you Sadie for sharing your experience with us.

    Huh. Well, that was definitely eye-opening. So, I guess the takeaway is we should be relieved when volunteers put up with us because it’s just too darned time-consuming to find another place to spend their time and talents. And luckily for us, that new place might be worse.

    And hey, here’s a thought. Maybe we should thank the people we serve for being needy. Maybe we could just give them a reward for keeping our volunteers coming back. We could call it the “Sob Story of Retention” award.

    Or maybe we could just do better.

    -Meridian

  • A Corporate Volunteering Interview

    corporate-volunteering-interview

    I was really lucky to catch up with and interview Sadie, a busy mother and professional who took charge of a corporate volunteering event this past December for her financial firm. Here is the interview:

    VPT(volunteerplaintalk): Thank you for speaking with me today. I understand that you took the reins on a corporate volunteer project over the holidays?

    S: Yes, my firm allows us 4 hours of paid time to volunteer and I wanted to do something myself around the holidays because it felt like the time to give back. And because our 4 hours does not accrue for the following year, so I either had to use the time or lose it.

    VPT: How were you chosen to head up the corporate volunteering event?

    S: Quite by accident. I was just looking to fill my 4 volunteering hours.

    VPT: So you had planned on only volunteering yourself?

    S: Initially, yes, along with one of my friends.

    VPT: Did you find the organization you chose on your own or did they reach out to you?

    S: I found it on my own. It is a local toy drive put on by a local city organization and my mom had done something similar in Florida and I thought it would be a festive, holiday experience and I know that there is actual work that needs doing during the holidays to pull off these events.

    VPT: How did you end up doing a corporate volunteer event?

    S: Well, I approached my HR department to see if this organization would count towards my 4 hours and they told me that a number of employees hadn’t yet taken advantage of the volunteering hours for the year. They asked me if I would take charge of making it a corporate volunteering event and I agreed.

    VPT: How did you feel about taking charge?

    S: I really didn’t mind, because at our firm, we run projects, and so we are often in charge of other team members. But I will say, that there is more pressure when you are trying to create a worthwhile experience for a group. You don’t want to waste your fellow volunteers’ time.

    VPT: So, how did you set up this volunteering event with the organization?

    S: Well, I went to their website and saw that groups could volunteer. There were several categories, including sorting toys and food, setting up and also volunteering to help the people shop on the giveaway days of the event. I wanted our group to volunteer on the day they actually gave away toys and food to needy people, because I thought that it would be very meaningful for us.

    VPT: And how did you sign up?

    S: There was a place on the website to sign up for a particular date, so I did that with the names of the members of my group. I signed up two groups on two successive days. I also called the number listed on the website and left a message, because I wanted to make sure that my sign-up was recorded and I did have a few questions.

    VPT: And what did you ask when they returned your call?

    S: I never did get a return call.

    VPT: What? No one called you back?

    S: No, no one did.

    VPT: Did you try again? Did you get a confirming email?

    S: I called again and left a message. I did not get an email either.

    VPT: Were you worried at that point?

    S: Yes, very. I was now responsible for my co-workers’ volunteer hours, and time was running out on the year.

    VPT: What did you do?

    S: Well, I was very busy, what with all the family things to do and at work we had some projects with deadlines, so I waited for some sort of acknowledgement.

    VPT: Did it come?

    S: Luckily, yes. When I was about to look for another volunteer opportunity, I received an email asking me to sign up again through a website called signup genius. I clicked on the link and re-signed the  two groups for two separate days.

    VPT: Did you get a response then?

    S: Yes, an automated one from signup genius saying thank you and confirming.

    VPT: But no personal response?

    S: No, none. I did get a reminder from signup genius, so that was helpful.

    VPT: Was that enough?

    S: It would have been reassuring and helpful to get a personal phone call or email, but I just trusted that we were good to go.

    VPT: And did you inform your group that you were good to go?

    S: Yes, I forwarded the confirmation email to them with their names listed.

    VPT: Did you meet with your group before the event?

    S: No, we did not meet. It seemed pretty straightforward.

    VPT: Did you have an idea of who and where to report to on your volunteer day and what role you would have?

    S: I was in the day one group, so I could inform the group on day 2 of anything they needed to know. But, no, I had no idea who we were supposed to report to or where. I did have the address, though.

    VPT: And so, in good faith you just…

    S: (laughs) We just showed up.

    VPT: And how did it go?

    S: Well, parking was a real issue and we couldn’t figure out how to get into the building..

    Sorry to cut it off here, but the interview is longer than one post. Next time-what happened on the day of volunteering: The conclusion of Sadie’s interview.

    Thanks and have a great week!

    -Meridian

  • Your Volunteer Manager Horoscope for 2017 Part 2

    your-volunteer-manager-horoscope-for-2017

    …and the rest of the volunteer manager horoscopes for 2017 are…

    Leo
    July 23 to August 22

    This is a very social year, and a lunar eclipse in Leo awakens your self-awareness, giving you the confidence to advertise your many program successes, which means you will wake up one morning, after having dreamed about vicious little Gavin in third grade who always copied off your papers and then threatened to rub your face in his tuna sandwhich if you told, and you will borrow a megaphone from your football crazed cousin who smells like ham and lives in your aunt’s basement. You will don your wizard’s hat left over from your Gandalf Halloween costume and you will arrive early at work, and stand near the front door, fist raised, blasting loudly all the things you’ve accomplished as staff and volunteers arrive. You continue to amplify stats such as “our volunteer team increased by 15% this year, are you listening?!” and “volunteers now have a hotline to call thanks to me,” until you feel a tap on your shoulder and you turn quickly, hitting the CEO in the side of the head with your megaphone which sports a sticker that reads ‘Balls are for Playing,’ knocking his new designer glasses to the pavement, breaking them in half.

    On the flip and positive side, you do think about real ways to trumpet volunteer successes so you enlist businesses up and down the main thoroughfare in your town to post pro-volunteer messages on their marquee signs. These messages announce volunteer stats and words of support and thanks during volunteer appreciation week, which increases awareness and not only brings in more volunteers, but also creates new corporate donor partnerships with your organization. Your CEO forgives you while sporting new glasses and asks you to increase your campaign of awareness, enlisting other departments to help.  (You social guru, you!)

    Virgo
    August 23 to September 22

    Uh, oh, Saturn is still squaring your sign giving you lessons to learn, and encouraging you to take it slow and steady. This means you will suddenly declare your office space a “No Emergency Zone” and you will send out a memo to all staff that you have hand printed on recycled gift paper with scented markers from a co-op in India. The memo reads in part: “Placement of volunteers is no mindless task, like making coffee or calling donors. NO! It is a thoughtful, nuanced and carefully crafted exercise that takes experience, level-headed planning and the most bodacious, artful begging in the world! There are at least 20 steps to making the correct volunteer assignment, and if you need me to read those steps to you, send me a note and I will read them to you when I am good and ready. From here on out, volunteer requests must be submitted no less than three weeks in advance, to ensure excellence in all volunteering assignments.” You will nail a box to your door marked. “Properly Planned Volunteer Requests. No Last Minute Filing Need Be In Here! This means you, too, administration.”  When you smugly open the box the first time, you discover chewed gum, used tissues and a note that says, well, I can’t print it for all the profane language. Your immediate supervisor will force you to remove the box after you submit a volunteer name to marketing one week after their event is over.

    On a more positive side, this is a year of putting down roots, so one afternoon while accompanying a friend who is apartment searching, you come up with an idea for a volunteer education program you call  “Rooted in Learning.” This idea resonates because you have experienced the growth or your volunteers due to their hunger for knowledge about your program. You enlist virtual volunteers to help create a monthly educational newsletter filled with articles, tips and research not only pertinent to the volunteers’ jobs, but also to the volunteers’ personal well-being and development. It is such a hit that it becomes a weekly newsletter with contributions from a growing team of virtual volunteers, who then ask for more work and they begin to aid other organizational departments as well. This new program wins a local award for innovation and creativity. (You innovative master, you!)

    Libra
    September 23 to October 22

    Oh, Libra, Jupiter retrogrades in the spring, bringing rapid change which means that you will suddenly decide after visiting that new Turkish coffee shop  to complete all your pending projects in a weekend you dub, “Rapid Fire Volunteering.” You decide to camp out at your office, bringing in a sleeping bag, toothbrush and soap, and a picture of your ex-partner because the sight of him makes you wildly aggressive. You schedule volunteers in one hour shifts to help you arrange all your notes and binders on the floor and tables in your office and you work non-stop while listening to vintage Prodigy albums. At 4am, a security guard finds you sleeping among strewn potato chip bags, “Firestarter” playing in a loop, and, thinking you are a vagrant, he calls the police.  He pokes you with his night stick and almost tasers you when you jump up swinging because in the dark, the policeman slightly resembles your ex-partner.  The policeman helps you to your feet and then confirms your employment by phone with a very angry and sleepy senior manager. Your organization circulates a memo, initiating a “no sleeping in your office policy,” and they include a picture of a sleeping you, dried saliva running down your cheek.

    But ironically, this energy serves you well and one day, you are in a departmental meeting involving volunteer services, marketing and PR. While listening to the marketing manager talk about their wish list,  you hatch an idea to create a volunteer marketing assistant group. You enlist your most vocal volunteers and with a marketing training course, these volunteers accompany speakers to speaking engagements, providing support, volunteer success stories and that personal touch. The volunteers also contact local groups to book more speaking engagements, increasing your organization’s community awareness, support and donations. (You brilliant thinker, you!)

    Scorpio
    October 23 to November 21

    Good ol’ Jupiter hangs out in your 12th house allowing you to reboot, creating a desire to really recharge. This means that although you pore through brochures about retreats to Nepal, the grim reality is that you can’t afford such a lavish trip, so you decide to go on a pilgrimage right there in your own town. You dress in Buddhist robes and sandals and carry a gnarled walking stick that you name “Metaphysical Mike” and begin your odyssey, quoting the Dali Lama as you walk through the main shopping area to raise awareness of volunteering. One morning, while pausing in front of Donna’s Diner to adjust the placard around your neck that reads “non-violence is volunteering,” you are approached by a man dressed in fur. He claims to be Sasquatch and although he just wants to hug you, you defensively bonk him on the head with Metaphysical Mike. He backs away, knocking over the diner’s cute cafe tables and Donna herself comes out to yell, but you hike up your robes and run. You finally breathlessly stop outside your office building, where a group of retired seamstresses are politely waiting for a tour of your organization. One of the group’s members is a volunteer who happily announces, “Oh, here’s our volunteer manager. She’ll take us on a tour!” Trapped, you lead the group through the building, your dirty and tattered robes falling off as you raise Metaphysical Mike and point out a startled group of administrators having lunch.

    On a saner and positive flip side, you do create a retreat for your volunteers, enlisting the services of your town’s business owners. You feature alternative therapies, such as yoga, massage, healing touch, reiki, and aromatherapy in a day of “Recharge and Refresh.” It is a resounding success and your CEO asks you to head up a committee to create annual staff and volunteer retreats. You agree and find that you are now recruiting more alternative therapy volunteers who go on to create innovative and meaningful programs for your clients. (You freakin’ guru, you!)

    Sagittarius
    November 22 to December 21

    Since your ruling planet is in your teamwork zone, you are pumped to make teamwork a priority and after spending an evening at a local sports pub because your friend wanted to meet the cute new bartender, your mind is swirling from all the television sets broadcasting various sports channels. While watching extreme sports, you decide to create your own team atmosphere by hand printing shirts for your volunteers that say, “Team Bestest Ever.” You wear a cap proclaiming yourself “Head Coach of Team Awesome” and one afternoon, you pass out pom poms to all employees in a staff meeting, claiming that they are the cheerleaders for team volunteer. You then pull three random staff members to the front of the room and attempt to lead them in a cheer, asking them to respond to your cheers by shouting “volunteer:” “Who’s the team that’s underappreciated? Volunteer! Who’s the team we fail to notice? Volunteer! Who’s the team that everybody should be thanking but don’t cause we don’t really know what they do and how complicated it is to keep them engaged? Volunteer!” When you realize no one is participating, but rather looking at you in total shock, you sulk back to your seat and sit down. You then are made to take down all the posters you have put up all over your organization, especially the ones that read, “Team Volunteer is Smarter Than Team Finance” and “Team Volunteer Challenges Team Grant Writers To a Cage Fight!”

    Thankfully, when the talk of your ” epic breakdown” fades away, a more positive team idea formulates. You create teams of volunteers made up of a mix of seasoned veterans, new volunteers, prospective volunteers, varying age groups, gender, culture etc. to promote a spirit of volunteer teamwork. The ensuing by-product is these team members support one another, disseminate crucial information, fill in for one another when necessary and work at retaining the members of their group. It is a teamwork win-win and your organization asks you to help recreate the concept for staff which infuses a positive and recharged organizational spirit. (You winning coach, you!)

    Capricorn
    December 22 to January 19

    Saturn rounds out a tour through your 12th house, meaning you will reveal many hidden things and so, one night while reaching for another tissue while watching “How to Train Your Dragon” again, you conjure up a volunteer department based on honesty and revelation. The next day while speaking to a volunteer who asks why she wasn’t told there were no chairs for her to sit upon at the table she manned during the last community fair, you try out your new communication style and answer, “Well, because Doris, the manager of PR, didn’t tell me that we needed to furnish our own chairs.” And in a fit of honest lunacy, you add, “let’s go up and give her a piece of our minds!” Horrified, the volunteer reluctantly follows you up to administration where you rap on Doris’ door, smiling sweetly at your petrified volunteer. When a puzzled Doris invites you in, you point to your volunteer and say, “our volunteer has something to say to you. Go on, be honest.” At this point, the volunteer bursts into tears and runs from the office, bumping into another volunteer who just collated 100 copies of the new procedures manual. Both volunteers drop to the ground, sobbing while gathering the scattered pages and you end up spending your day re-collating the manual and apologizing profusely. Doris, meanwhile bans you from her office for the next three months.

    When fellow staff stop avoiding you, you feel the time is right for your volunteer department to spread some much-needed positive joy within your overworked and stressed organization. You obtain permission for your volunteers to read “words of joy and inspiration” at staff meetings. The volunteers recount some of their personal journeys and experiences while volunteering and these 3 minute episodes are a huge hit with grateful staff. Based on the new-found camaraderie, your volunteers decide to create a “spa day” for overwhelmed staff, an event that features massage, and art therapy and stress relieving journal writing. Spa day becomes an eagerly awaited yearly staple and fosters a new appreciation for volunteers.(You wicked good leader, you!)

    Well, there it is! After she rolled up the charts, Ms. Crystal Ball-Starrzowie wiped the sweat from her brow, either because she had worked really hard, or maybe because the broken furnace in her basement kept running on super high, I’m not sure which. But she did grab my face, locked her eyes on mine and said, “Now this is vitally important. Listen very carefully.” She tightened the grip on my cheeks and added, “your credit card was denied. You owe me $78.”

    Cheers and here’s to 2017!

    -Meridian