Volunteer managers must stop allowing the notion that we are nice. No. Not nice. Not pleasant, not cheery, not sweet, not friendly, not genial, and especially not obliging, cheerful, amiable or agreeable.
We may appear to be socializing but we are establishing a welcoming and meaningful atmosphere through the hard work of making it look effortless so volunteers are engaged and add value
If we make volunteers seem like magic faeries that just rise from the garden and buzz on over to do good work, we diminish the effort they bring and the work we do to develop and ready them.